Service management
Service Commitment Overview
How ProximityLink turns operational capability into clear, measurable customer commitments.
Version 0.1 · Reviewed 2 August 2026
Evidence before commitment
Availability, support, maintenance, incident and recovery commitments should have clear scope, measurement, ownership and operational evidence before they are offered.
Precise language
A response objective means acknowledgement and coordinated action; it does not necessarily promise resolution in the same period. Dependencies and customer responsibilities should be described fairly.
Contractual control
Specific availability percentages, service credits, response targets or recovery objectives apply only when they are included in an executed customer agreement.
Public derivative ID: service-commitments. Internal source material remains controlled and is not incorporated into this page.
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